Privacy Policy

Last Updated: 18/12/2025

1. Introduction

Welcome to Barcelos. We are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or dine at our locations.

2. Who We Are (Data Controllers)

Your data is jointly controlled and managed by the brand owner and the local operating partner to ensure seamless service delivery and brand quality.

3. How We Process and Store Your Data

To provide our services efficiently, we use third-party automation and storage providers. By submitting your information, you acknowledge that your data will be processed through the following systems:

• Make (formerly Integromat): We use Make.com to automate the transfer of your data from our collection points to our internal databases. Make.com acts as a data processor and transmits data securely.
• Google Workspace (Google Sheets): Your data is securely stored in Google Sheets, which acts as our central database. This data is accessible only to authorized personnel from Merlot Investments Limited and Masala Country Hospitality LLP for operational and customer service purposes.

4. International Data Transfers

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Specifically, data is shared between our entities in Mauritius and India, and processed on servers (via Google and Make) that may be located in the United States or Europe. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Purpose of Data Collection

We collect and process your personal data for the following distinct purposes:

A. Operational & Service Delivery (Masala Country Hospitality LLP)

• Process Orders & Reservations: Facilitate table bookings, takeaway orders, and delivery requests.
• Customer Support: Respond to inquiries, complaints, or feedback.
• Loyalty & Rewards: Manage your participation in loyalty programs.
• Local Communication: Send updates regarding the status of your order or reservation.

B. Brand Oversight & Quality Assurance (Merlot Investments Limited)

• Quality Control: Monitor feedback to ensure local outlets meet global brand standards.
• Global Analytics: Analyze anonymized data to understand market trends and improve our menu globally.
• Intellectual Property Protection: Safeguard the integrity of the Barcelos trademark.

C. Legal Compliance

• Compliance: Fulfill tax, accounting, and regulatory requirements in India and Mauritius.
• Dispute Resolution: Address legal claims or disputes arising from your use of our services.

6. Your Rights Regarding Your Data

Under applicable data protection laws (including the Digital Personal Data Protection Act of India and the Mauritius Data Protection Act), you have the right to:

• Access a summary of your personal data.
• Correct inaccurate or incomplete information.
• Erase your personal data from our records (Right to be Forgotten).
• Withdraw Consent for marketing communications.

7. Grievance Redressal

In accordance with the Digital Personal Data Protection Act, 2023 (India), if you have any concerns regarding how your personal data is being processed, please contact our designated Grievance Officer:

8. Cookie Policy

Our website uses cookies to enhance your experience.

• Essential Cookies: Required for the website to function (e.g., logging in, ordering).
• Analytics Cookies: Used to analyze site traffic and improve our services (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant ads on third-party platforms.

You can manage your cookie preferences through your browser settings.